FAQ

Just click on the corresponding red button in the left-side menu, fill out the registration form, and confirm your email address. That’s all you need to do if you want to gamble on the 1Red casino site. Please don’t forget to verify your account before claiming your first withdrawal.

According to the 1Red Terms and Conditions, every player is allowed to create a single account.

To upload the required documents, go to your profile and click on the “Profile” and then the “Verification” tabs. Add the documents to the corresponding fields.

Please mind that the file size should not exceed 2MB. Accepted file formats are jpg, png, and pdf.

Once the documents are uploaded, please wait until we check them and verify your account. However, you can start playing if you want.

Sure. You are able to self-exclude yourself for a specified period in your profile. In addition, you can send a message to our customer support department and ask it to close your account.

You can pay and bet in EUR, USD, CAD, NZD, ZAR, BTC, BCH, DOGE, ETH, LTC, USDT, TRX, ADA, BNB and XRP on the 1Red casino site.

Click on the “Deposit” button in the left-side menu bar and you will see the payment form. Select a payment method and an amount and fill in other details if needed.

You can also insert a bonus code if you have one. By the way, 1Red new clients get a promo code for a welcome bonus.

Complete the payment and gamble!

You can deposit €20 or more and withdraw at least €30. The maximum withdrawal amount is €5,000 per transaction. You can find other limits on the Terms and Conditions page or in the Wallet when making a payment.

The 1Red casino processes your withdrawal requests within 48 hours. The payout time depends on the selected payment method. You can check it in the Wallet when making a payment.

The 1Red casino has high standards and provides first-rate gambling options. We cooperate with reliable and responsible software providers. The 1Red online casino offers thousands of titles, and our games are based on the random number generator. This algorithm guarantees the fairness of our titles.

Yes, our players are able to practice and enjoy their favorite games without the risk of losing real money. Just click on “Demo” and play for free.

If the game freezes while you are playing, your latest game round may stay unfinished. However, in such cases, it is usually played until the end on the provider’s side, and the winnings, if any, are added to your account balance.

You can check your game history in your profile if you have doubts. Your last transactions are recorded there.

Please, check your Internet connection. It should be stable to provide a smooth gambling process.

If you have no Internet outages, clear your browser cache and cookies, restart the browser, and try again.

In case it still does not work, contact our customer support team. We will find a solution as fast as possible!

New gamblers receive a massive welcome bonus from 1Red. It includes bonus cash and free spins. Moreover, our gamblers can receive daily cashback and take part in tournaments and a lottery. You can find out the details on our Promotions page.

Just answer a single simple question. Have you signed up in 1Red?

If your answer is, “No,” then don’t waste time and register!

If your answer is, “Yes,” then you already are a VIP player! Study the terms of our marvelous VIP program on the Player Levels page.

Yes, you can! Make deposits, gamble, and proceed in our VIP program. Your maximum cashback rate will increase along with your status. Click on the Player Levels tab to learn more.

All deposits and most winnings must be wagered. That means that their amount must be bet several times before it becomes available for a withdrawal. The wager indicates how many times you need to stake the sum.

For example, if you get €10 with an x3 wager, you will need to bet €30 in total. After that, you will be able to claim a payout.

The multipliers for promotions are indicated under the corresponding titles on the Bonus Terms and Conditions page. The one for deposits equals three.

1RED has a legal permission to conduct online gambling on the basis of the international License. We understand that ensuring the fair game is one of the most important conditions for the casino operation. Therefore, we offer you only games from reliable and long proven certified manufacturers.

We use the best and most innovative technologies to ensure safe and secure data transfer. In addition, you can track your session history and check the devices on which your account was accessed.

If you have forgotten your password, you can set a new one straight away via email. Go to the forgot password page, indicate your email address, and we will immediately send detailed instructions to you.

If you have any questions, just contact our support service team directly via the live chat or send an email to [email protected]. Our super-friendly support staff stay online round the clock so that our players can get in touch with us whenever they need it.